Privacy policy

We at Dr. Vitamins Natural Sciences (hereinafter referred to as “Dr. Vitamins” or “the
Brand”), a brand of HealthForest Pvt. Ltd., are committed to protecting and respecting
your privacy. This Privacy Policy explains how we collect, use, disclose, store, and
protect your personal data when you visit or make a purchase from our website, mobile
application, or any related online/offline platforms (collectively, our “Services”).
By accessing or using our Services, you acknowledge that you have read and
understood this Privacy Policy, and you consent to the collection, use, and disclosure of
your information in accordance with the terms herein.

1. Introduction & Scope
1.1 Our Commitment
As a direct-to-consumer (D2C) skincare brand in India, we adopt recognized industry
best practices to ensure that our policies are fair, secure, and consistent with
applicable legal standards. While this document attempts to cover all reasonable
scenarios, it remains subject to evolving legal requirements and changes in technology.
1.2 Applicability
This Privacy Policy applies to all individuals who use or otherwise access our Services,
including visitors, registered users, and purchasers. It covers personal information
collected through our website, mobile application, social media channels, customer
care interactions, surveys, and events. It does not apply to third-party websites,
applications, or services that link to or from our Services. We encourage you to review
the privacy policies of these external sources before sharing any personal information
with them.

2. Information We Collect
We collect information that helps us operate, provide, and improve our Services. This
may include:
2.1 Personal Information
• Contact Details: Such as name, email address, phone number, and postal
address.
• Account Information: Username, password, or other login credentials if you
create an account.

• Transaction & Payment Data: Billing addresses, shipping addresses, and
payment details.
• Demographic Data: Age, gender, skincare preferences, or other information you
voluntarily provide.
• Communication Records: Inquiries or feedback shared via emails, customer
support calls, social media messages, or online forms.
2.2 Non-Personal Information
• Technical Data: IP address, browser type, device identifiers, operating system,
and approximate geolocation.
• Usage Data: Pages visited, time spent on various sections, navigation patterns,
and other site analytics.
• Aggregated or Anonymized Data: Consolidated data points that do not directly
identify you.
We collect personal data only when we have a lawful basis to do so, such as your
explicit consent, performance of a contract, or a legitimate interest in providing our
services effectively.

3. Methods of Collection
3.1 Direct Interactions
You provide information when you:
• Create an account or place an order.
• Fill out online forms, surveys, or subscribe to our newsletter.
• Participate in promotions, events, or contests.
• Interact with our customer service teams or social media channels.
3.2 Automated Technologies
When you use our Services, we may automatically collect technical and usage data
through:
• Cookies and Similar Technologies: Used to remember your preferences,
personalize experiences, and track user engagement.
• Log Files: Server logs that record user activities on our platform.

You can adjust your browser settings to refuse or limit the use of certain cookies;
however, this may affect the availability or functionality of some features on our
Services.
3.3 Third-Party Sources
We may receive information about you from third parties such as:
• Analytics or Advertising Networks that track user interactions and share
insights.
• Payment Processors that provide transaction and verification services.
• Social Media Platforms if you choose to link, connect, or log in to our Services
using them.

4. How We Use Your Information
We use your information to provide, personalize, and improve our Services. Key
purposes include:
1. Order Fulfillment: Processing transactions, delivering products, and handling
returns or exchanges.
2. Account Management: Creating and maintaining user accounts, verifying
credentials, and offering user-specific features.
3. Customer Support: Responding to inquiries, resolving complaints, and ensuring
a quality user experience.
4. Personalization: Recommending products or content based on your browsing or
purchase history.
5. Marketing & Promotions: Sending promotional emails, newsletters, and other
marketing communications (where you have consented or otherwise lawfully
opted in).
6. Analytics & Improvements: Analyzing user behavior and feedback to develop
new products, improve services, and optimize performance.
7. Compliance & Legal Obligations: Detecting fraud, enforcing terms of use, and
complying with applicable laws or legitimate requests from public authorities.

5. Disclosure of Your Information

We value the trust you place in us and strive to handle your data responsibly. We may
share your personal information in the following circumstances:
5.1 Service Providers & Partners
We engage reputable third-party vendors or partners to perform certain business
operations on our behalf (e.g., payment processing, order fulfilment, IT services, data
analytics, marketing assistance). These providers are contractually obligated to
maintain the confidentiality of your information and to use it only for the services
requested.
5.2 Business Transactions
In the event of a merger, acquisition, consolidation, restructuring, or any other
corporate transaction involving the transfer of our assets, user information may be
transferred subject to appropriate confidentiality provisions.
5.3 Legal & Regulatory Compliance
We may disclose information if we believe it is necessary to:
• Comply with applicable laws, regulations, or legal processes.
• Protect the rights, property, or safety of our Company, our users, or others.
• Investigate or prevent potential wrongdoing in connection with our Services.
• Respond to lawful requests from government or regulatory authorities.
5.4 Third-Party Links
Our Services may contain links to websites, applications, or services operated by third
parties. We do not control these external entities and are not responsible for their data
handling practices. We encourage you to review the privacy policies of third-party sites
you visit.

6. Cookies & Other Tracking Technologies
6.1 Cookies
We use cookies (small text files placed on your device) to help us recognize you, store
your preferences, and enhance your online experience. Cookies also enable analytics,
advertising, and social media features on our website. Depending on your browser
settings, you can accept or reject cookies. However, disabling certain cookies may limit
the functionality of our Services.
6.2 Analytics & Advertising

We may utilize third-party analytics tools (e.g., Google Analytics) to collect information
about how users interact with our platform. These tools help us improve the user
experience, analyze performance, and develop tailored marketing strategies. We may
also partner with advertisers who use cookies or other tracking methods to deliver
interest-based ads on our website or elsewhere on the internet.

7. Data Security
We employ commercially reasonable administrative, technical, and physical
safeguards to protect your information from unauthorized access, alteration, or
disclosure. While we strive to maintain robust security measures, we cannot guarantee
absolute security against cyberattacks or other malicious acts by third parties. By
using our Services, you acknowledge and accept that we cannot be held
responsible for any theft, hacking, or other breaches that result from circumstances
beyond our control. We encourage you to take precautions and safeguard your account
credentials and devices at all times.

8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes
outlined in this Privacy Policy or to comply with legal, regulatory, or contractual
obligations. When your information is no longer needed, we take reasonable steps to
securely delete, destroy, or anonymize it, subject to operational constraints and
applicable laws.

9. Children’s Privacy
Our Services are intended for individuals aged 18 and above. We do not knowingly
collect or solicit personal information from children under 18 years of age. If a parent or
guardian becomes aware that a child under their supervision has provided us with
personal information without their consent, they may contact us. However, we disclaim
liability to remove or delete such data as we may not be able to entertain such
requests in all cases. By using our Services, you represent that you are at least 18 years
old or have the permission of a parent or legal guardian.

10. International Data Transfers
Although we primarily operate within India, we may work with service providers and
business partners located in other jurisdictions. As a result, your personal information

may be transferred outside of your country of residence. By using our Services, you
consent to such transfers and understand that data protection laws in these
jurisdictions may differ from those in your country. We take reasonable steps to ensure
the security of transferred data, in accordance with this Privacy Policy and applicable
data protection laws.

11. Your Rights & Choices
We respect your rights regarding your personal data and offer the following options:
11.1 Access & Correction
Where permitted by law, you may request access to or correction of your personal
information. We will make reasonable efforts to respond to such requests within a
legally prescribed timeframe, subject to any limitations or requirements under the law.
11.2 Marketing Opt-Out
You can opt out of receiving promotional emails or newsletters by clicking the
“unsubscribe” link in our marketing communications or by contacting us directly. Even
after you opt out, we may still send you non-promotional messages related to your
account or transactions.
11.3 Cookie Preferences
You have the right to manage or disable cookies through your browser settings, but
doing so may limit certain functionalities of our Services.
11.4 Grievances & Complaints
If you have any concerns or complaints about our data handling practices, you may
reach out to our Grievance Officer at the contact details provided below. We will do our
best to address and resolve any issues promptly and in accordance with applicable
laws.

12. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our
practices, technologies, or legal requirements. If we make material changes, we will
post a revised version on our website and may also notify you by email or other
appropriate means. Your continued use of our Services following any changes
constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data
practices, please contact us at:
HealthForest Pvt. Ltd.
Address: 4

th Floor Marris Tower, Marris Road Aligarh Uttar Pradesh India – 202001.

Email: support@mydrvitamins.com
Customer Care No.: +91 8979984999
Timings: Monday to Friday ( 10 AM to 5 PM )

Disclaimer
1. No Absolute Security: Although we take reasonable steps to safeguard your
data, no method of electronic transmission or storage is 100% secure. We
cannot be held liable for unauthorized access, disclosure, alteration, or
destruction of personal information that is beyond our reasonable control.
2. No Warranties Beyond Law: Nothing in this Privacy Policy is intended to create
any warranty or guarantee that extends beyond what is required by applicable
laws and regulations.
3. User Responsibilities: Users are responsible for maintaining the confidentiality
of their account credentials and for adhering to best practices while using our
Services, such as installing timely software updates and using secure networks.
By using our Services, you signify your acceptance of this Privacy Policy. If you do not
agree with any terms herein, you are free to discontinue use of our Services.
Last Updated: 24.12.2024